Refund policy

Return and Refund Policy

Last Updated: [3/SEP/2026]

At [MANAMAl STORE], we want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review the policy below to understand your return, exchange, and refund options.

1. Return Eligibility

To be eligible for a return, your item must generally:

  • Be requested within [15 DAYS] of delivery.

  • Be unused, unworn, and in its original condition.

  • Include original packaging, tags, and accessories, where applicable.

  • Include proof of purchase or your order number.

Some products may have different return requirements. Please contact us before sending an item back.

Important: Nothing in this policy limits any mandatory return, refund, replacement, or warranty rights you may have under applicable law.

2. Return Timeframe

You must contact us within [15 DAYS] of receiving your order to request a return.

To start a return, email [EMAIL ADDRESS- manamalstore@gmail.com] with:

  • Your order number.

  • The name of the product.

  • The reason for the return.

  • Photos or other details, if the product is damaged or defective.

We will review your request and provide return instructions if your return is approved.

3. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within [REFUND PROCESSING TIME].

Your bank or payment provider may require additional time to complete the refund. We are not responsible for delays caused by third-party payment providers after the refund has been processed.

If a refund is not approved, we will explain the reason and any available options.

4. Exchanges

If you would like to exchange an item, please contact us at [EMAIL ADDRESS- manamalstore@gmail.com] within [15 DAYS] of delivery.

Exchanges may be available for:

  • A different size.

  • A different color.

  • A replacement of the same product.

  • Another eligible product, subject to availability.

If the requested item is unavailable, we may offer a refund or another appropriate solution.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [EMAIL ADDRESS- manamalstore@gmail.com].

Include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos of the product and packaging, if possible.

We will review the issue and, where appropriate, offer a replacement, repair, refund, or other remedy in accordance with applicable law.

Please do not dispose of or return a damaged product until we provide instructions, unless required for safety reasons.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • [NON-RETURNABLE ITEM 1]

  • [NON-RETURNABLE ITEM 2]

  • [NON-RETURNABLE ITEM 3]

  • Personalized or custom-made products, where applicable.

  • Products that cannot be returned for hygiene or health reasons, where applicable.

These exclusions do not apply where applicable law requires a return, replacement, refund, or other remedy.

7. Return Shipping Costs

For change-of-mind returns: The customer is responsible for return shipping costs unless otherwise stated.

For damaged, defective, or incorrect products: We will generally cover reasonable return shipping costs where the issue is confirmed to be our responsibility.

For exchanges: Return shipping and reshipping costs will be handled according to [YOUR EXCHANGE SHIPPING POLICY].

We recommend using a trackable shipping service when returning an item. We are not responsible for returns lost in transit before they reach us.

8. Refund Deductions

Where permitted by applicable law, we may deduct:

  • Return shipping costs that are the customer's responsibility.

  • The cost of missing items or accessories.

  • Amounts reflecting damage beyond normal handling.

We will not make deductions that are prohibited by applicable law.

9. Contact Us

To request a return, exchange, or refund, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS- manamalstore@gmail.com]
Business Address: [GLOBAL]
Website: [ manamal.store ]